Complaints procedure

Who this covers

This procedure covers services provided by Dreytons Housing Limited (Company No. 12366874). We take complaints seriously and use them to improve how we work.

How to complain

Contact us in writing or by phone:

• Email: info@dreytons.com (please put "Complaint" in the subject line)
• Phone: 020 8088 0848
• Post: The Print House, 18 Ashwin Street, London E8 3DL

Please include your name and contact details, the property address if relevant, what happened and when, and what you would like us to do. Copies of any relevant documents help us look into it.

What happens next

We will acknowledge your complaint, look into it, and send you a final written response explaining our findings and any action we will take. If we need more time, we will tell you and explain why.

If you are not satisfied

Dreytons Housing Limited is a member of Property Redress, an independent redress scheme. If you are not satisfied with our final response, you may be able to refer your complaint to Property Redress.

Property Redress decides which complaints it can accept. Its published guidance says that you should normally allow the member eight weeks to resolve the complaint before referring it, and that you should contact Property Redress within 12 months of your last communication with the member. Please check its current rules before you refer a complaint: propertyredress.co.uk.

Your information

We use the details you give us only to handle your complaint. See our Privacy Notice.